To use the services of Reloux (Move Management) for an international moves, you must contact them directly through their website, email, or phone to get a free quote.
Whether you're relocating from the UK to Europe, North America, Asia, or beyond, our comprehensive services are tailored to meet your unique needs.
From the initial consultation to unpacking at your new home, we handle every detail with precision and care. Our team of experts ensures that your belongings are securely packed, efficiently transported, and delivered on time, all while navigating the complexities of customs and regulations.
Explore our FAQ section below to understand how Reloux can assist you in making your international move as smooth and stress-free as possible.
Here is a general guide on how to get started with reloux® for an international move:
How to Use Reloux International Moving Services
Planning an international move with Reloux® International Moving Company is simple and stress-free. Our experienced team handles every detail — from pre-move surveys and packing to customs clearance and delivery. Here’s how it works:
1. Request a Free Quote
Start by requesting your free, no-obligation international moving quote through the Reloux website
or by contacting us via phone or email.
Our friendly team will review your requirements and provide a clear, tailored quote based on your destination, volume, and service needs.
2. Schedule a Pre-Move Survey
Depending on your location and availability, we’ll arrange a pre-move survey, either in person or via a video call.
This helps us accurately assess the volume of your belongings and understand any special handling requirements — ensuring an accurate quote and smooth planning.
3. Review and Confirm Your Quote
Once you receive your quote, review it carefully. It will clearly list what’s included and excluded (e.g., packing, customs clearance, and delivery).
Your dedicated Reloux consultant will be happy to answer any questions before you proceed.
4. Appoint Your Dedicated Move Coordinator
Once confirmed, you’ll be assigned a personal Move Coordinator.
They’ll guide you through every stage of your move — from documentation and scheduling to customs requirements and final delivery.
5. Prepare for Your Move
Your Move Coordinator will help you prepare your items for packing and transport. This may include:
Packing: If you’ve chosen our professional packing service, our trained Reloux crew will handle everything for you. If you prefer to pack yourself, we’ll provide guidance on approved packing standards for international customs clearance.
Inventory: Our team will prepare a detailed inventory of your goods on collection day — essential for insurance and customs processes.
Decluttering: Consider downsizing to save space and reduce shipping costs before moving.
6. Documentation and Customs
Reloux will guide you through all required international documents, including customs forms and destination-specific requirements.
We’ll advise you on restricted or prohibited items and ensure your paperwork is completed accurately for smooth clearance.
7. Transport and Delivery
Your belongings will be shipped via air, sea, or road, depending on your chosen service and budget.
We’ll oversee the entire process — including customs clearance and delivery coordination.
When your shipment arrives, you (or your authorised representative) will need to be present for delivery and inspection.
Frequently Asked Questions (FAQs)
How to Use Reloux International Moving Service.
How experienced is Reloux in international moving?
Reloux’s team has over half a century of combined experience in international relocation and logistics. You can rest assured that your move is handled by experts who understand every aspect of global transport and customs.
Are you a licensed international mover?
Yes. Reloux is registered and accredited with major international associations such as the International Association of Movers (IAM) and EURA, ensuring we meet the highest industry standards.
Do you use your own crews or subcontractors?
Depending on your destination, we may use our own Reloux crews or trusted international partners — all of whom operate under our strict quality and service standards.
Can I see customer reviews or references?
Yes, you can view genuine client feedback on Google Reviews and the Reloux website, where we proudly share honest reviews from customers worldwide.
Quotes, Pricing, and Fees
Is the quote binding?
All Reloux quotes are transparent and fixed, unless the scope of the move changes (e.g., added items or different access conditions).
What’s included in the quote?
Your quote will list all included and excluded services — typically covering packing, transport, customs clearance, and delivery. Any exclusions (e.g., port storage or customs inspection fees) will be clearly mentioned.
Are there any extra fees?
Extra fees may apply if there are unexpected access challenges (such as long carries, stairs, or shuttle requirements) not disclosed during the survey. We’ll always inform you before applying any additional charges.
How is the cost calculated?
International moving costs are based on the volume (cubic metres) or weight of your belongings, along with destination and service type.
You can estimate your volume using our Online Volume Calculator
.
What is your payment policy?
We require a 30% deposit upon booking, with the balance due once your goods are collected and dispatched.
Packing, Storage, and Tracking
Do you offer packing services?
Yes — Reloux provides full professional packing using premium materials. We also offer custom wooden crating for high-value or fragile items (available at an additional charge).
Do you provide tracking?
Yes — for sea freight, we offer container tracking once your shipment has departed. For air and road moves, we provide regular updates from your Move Coordinator.
Do you offer door-to-door service?
Yes — all our quotes include door-to-door delivery, unless stated otherwise.
Do you provide storage?
Yes — we offer short-term and in-transit storage options at both origin and destination, ideal if your new property or visa is not yet ready.
We even offer one week of free storage for qualifying shipments.
Customs and Documentation
Do you help with customs paperwork?
Yes — your Move Coordinator will assist with all customs forms and clearance documents for your destination country.
How are customs handled at the destination?
We work closely with our accredited destination partners to complete clearance on your behalf, ensuring your shipment moves smoothly through customs.
Where can I check customs regulations for my destination?
You can find country-specific customs information on our website’s Worldwide Customs Guide.
Insurance or coverage and Protection
Do you offer insurance coverage?
Yes — we offer optional All-Risk Insurance for international shipments.
You can review full details of coverage, exclusions, and valuation in your quote documents.
How is the value of goods determined?
You’ll complete a Valuation Form listing the replacement value of your items for insurance purposes.
How do I make a claim if something is lost or damaged?
If an issue arises, our dedicated claims team will assist you promptly with the process and resolution.
Communication and Updates
Will I have a single point of contact?
Absolutely. You’ll have a dedicated Move Coordinator who will manage every stage of your move — from the first call to final delivery.
How will I receive updates during the move?
You’ll receive regular updates via email or phone. For sea freight, tracking details are shared once your container departs; for air or road moves, your coordinator will keep you informed at every key stage.
What happens if there’s a delay or reschedule?
If delays occur due to port operations, customs, or paperwork, Reloux will keep you updated and work to minimise disruption.
If you need to reschedule your move, we’ll do our best to accommodate your new date — sometimes with a small adjustment fee depending on notice and availability.
Start Your International Move Today
Whether you’re moving to Europe, Asia, the USA, or the Middle East, Reloux® International Moving Company offers reliable, accredited, and transparent moving services — all managed by professionals who care.
Get your free quote today at reloux® and let us make your international relocation simple, safe, and stress-free.