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Terms and Conditions- Please read the following terms and conditions carefully before using the international moving services provided by Reloux.



By engaging our services, you acknowledge and agree to be bound by these terms and conditions:

  1. Service Agreement: a. Reloux will provide international moving services as agreed upon in the written service agreement between the client and Reloux. b. The client must provide accurate and complete information regarding the international move, including the origin and destination addresses, items to be moved, and any special requirements or instructions.

  2. Pricing and Payment: a. The client agrees to pay the agreed-upon price for the international moving services. Pricing will be outlined in the service agreement and may include charges for packing, transportation, customs clearance, and other relevant services. b. Payment terms and methods will be specified in the service agreement, and payment must be made in full prior to the commencement of the international move. c. Any additional charges incurred during the course of the international move, such as customs duties, storage fees, or extra services requested by the client, will be the responsibility of the client and must be paid promptly.

  3. Insurance: a. Reloux will provide basic insurance coverage for the client's belongings during the international move. The coverage amount and terms will be specified in the service agreement. b. The client is advised to obtain additional insurance coverage for valuable or fragile items that require special protection. Reloux can assist in arranging additional insurance coverage upon request.

  4. Customs and Documentation: a. The client is responsible for providing accurate and complete documentation required for customs clearance at both the origin and destination countries. This includes but is not limited to passports, visas, permits, and relevant customs forms. b. The client must comply with all applicable customs regulations and laws of the origin and destination countries. Any fines, penalties, or delays resulting from non-compliance will be the sole responsibility of the client.

  5. Delivery and Delays: a. Reloux will make reasonable efforts to deliver the client's belongings within the agreed-upon timeframe. However, unforeseen circumstances such as customs delays, weather conditions, or transportation issues may cause delays. Reloux will not be held liable for any such delays beyond its control. b. If there are significant delays in the delivery of the client's belongings, Reloux will communicate the updated timeline to the client and provide assistance as necessary.

  6. Liability: a. Reloux will exercise reasonable care and diligence in the handling, transportation, and delivery of the client's belongings. However, Reloux will not be held liable for any loss, damage, or delay that is beyond its reasonable control, including but not limited to acts of nature, acts of war, or customs inspections. b. Any claims for loss or damage must be reported to Reloux in writing within a reasonable timeframe after delivery. Reloux will review the claim and, if found valid, will provide appropriate compensation as per the insurance coverage and terms.

  7. Termination of Services: a. Either the client or Reloux may terminate the international moving services by providing written notice to the other party. Termination may be subject to certain conditions and fees as outlined in the service agreement.

  8. Governing Law and Jurisdiction: a. These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Reloux operates. b. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

Please consult with Reloux for a complete and detailed version of the international moving service terms and conditions applicable to your specific move.

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